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World Community Grid Forums
Category: Support
Forum: BOINC Agent Support
Thread: HTTP Errors During Downloads |
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Thread Status: Active Total posts in this thread: 33
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges: 
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@captainjack and @PMH, if you have more (longer logs), you can send them to support@worldcommunitygrid.org. Put "ATTN: Uplinger - HTTP Errors #4158" in the subject please. I'm looking to see what I can capture on my end for the 503 error.
Thanks, -Uplinger |
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captainjack
Advanced Cruncher Joined: Apr 14, 2008 Post Count: 140 Status: Offline Project Badges: 
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-Uplinger,
The logs that I have were sent. Let us know what else we can do to help. |
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges:
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I'm working to deploy a change that will fix this. Thank you for your logs and help debugging this! Until this change is complete, there may be issues with downloads and uploads.
Thanks, -Uplinger |
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges:
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I have made some changes to our load balancer and the web servers to see if that'll help with the download issues. Please let me know if you see any issues over the next few days. Thanks again for your help and patience!
-Uplinger |
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PMH_UK
Veteran Cruncher UK Joined: Apr 26, 2007 Post Count: 741 Status: Offline Project Badges:
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Keith,
----------------------------------------Sorry, still failing sometimes: 196 31/10/2018 22:28:34 log flags: file_xfer, sched_ops, task, http_debug 197 World Community Grid 31/10/2018 22:28:42 Computation for task SCC1_0002809_Lin-ZNF-F_29669_0 finished 198 World Community Grid 31/10/2018 22:28:42 Starting task SCC1_0002797_Lin-ZNF-F_11950_0 199 World Community Grid 31/10/2018 22:28:44 Started upload of SCC1_0002809_Lin-ZNF-F_29669_0_r980308040_0 200 World Community Grid 31/10/2018 22:28:44 [http] [ID#194] Info: Found bundle for host upload.worldcommunitygrid.org: 0x55a26a03f4a0 201 World Community Grid 31/10/2018 22:28:44 [http] [ID#194] Info: Connection 27 seems to be dead! 202 World Community Grid 31/10/2018 22:28:44 [http] [ID#194] Info: Closing connection 27 203 World Community Grid 31/10/2018 22:28:44 [http] [ID#194] Info: Hostname was NOT found in DNS cache 204 World Community Grid 31/10/2018 22:28:45 [http] [ID#194] Info: Trying 169.47.63.74... 205 World Community Grid 31/10/2018 22:28:45 [http] [ID#194] Info: Connected to upload.worldcommunitygrid.org (169.47.63.74) port 443 (#36) 206 World Community Grid 31/10/2018 22:28:45 [http] [ID#194] Info: successfully set certificate verify locations: 207 World Community Grid 31/10/2018 22:28:45 [http] [ID#194] Info: CAfile: ca-bundle.crt 208 World Community Grid 31/10/2018 22:28:45 [http] [ID#194] Info: CApath: etc/ssl/certs 209 World Community Grid 31/10/2018 22:28:45 [http] [ID#194] Info: SSLv3, TLS handshake, Client hello (1): 210 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS handshake, Server hello (2): 211 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS handshake, CERT (11): 212 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS handshake, Server key exchange (12): 213 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS handshake, Server finished (14): 214 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS handshake, Client key exchange (16): 215 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS change cipher, Client hello (1): 216 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS handshake, Finished (20): 217 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS change cipher, Client hello (1): 218 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSLv3, TLS handshake, Finished (20): 219 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSL connection using ECDHE-RSA-AES256-GCM-SHA384 220 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: Server certificate: 221 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: subject: C=US; ST=New York; L=Armonk; O=International Business Machines Corporation; CN=*.worldcommunitygrid.org 222 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: start date: 2018-04-10 00:00:00 GMT 223 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: expire date: 2020-07-13 00:00:00 GMT 224 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: subjectAltName: upload.worldcommunitygrid.org matched 225 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: issuer: C=US; O=DigiCert Inc; OU=www.digicert.com; CN=Thawte TLS RSA CA G1 226 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: SSL certificate verify ok. 227 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: POST /boinc/wcg_cgi/file_upload_handler HTTP/1.1 228 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: User-Agent: BOINC client (x86_64-pc-linux-gnu 7.2.42) 229 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Host: upload.worldcommunitygrid.org 230 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Accept: */* 231 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Accept-Encoding: deflate, gzip 232 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Content-Type: application/x-www-form-urlencoded 233 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: ACCEPT_LANGUAGE: en_GB 234 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Content-Length: 296 235 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: 236 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: HTTP/1.1 200 OK 237 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: Date: Wed, 31 Oct 2018 22:28:46 GMT 238 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: Server Apache is not blacklisted 239 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: Server: Apache 240 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: Vary: Accept-Encoding 241 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: Content-Encoding: gzip 242 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: Content-Length: 75 243 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: Content-Type: text/plain; charset=UTF-8 244 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Received header from server: 245 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: Connection #36 to host upload.worldcommunitygrid.org left intact 246 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: Found bundle for host upload.worldcommunitygrid.org: 0x55a26a064350 247 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: Re-using existing connection! (#36) with host upload.worldcommunitygrid.org 248 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Info: Connected to upload.worldcommunitygrid.org (169.47.63.74) port 443 (#36) 249 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: POST /boinc/wcg_cgi/file_upload_handler HTTP/1.1 250 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: User-Agent: BOINC client (x86_64-pc-linux-gnu 7.2.42) 251 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Host: upload.worldcommunitygrid.org 252 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Accept: */* 253 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Accept-Encoding: deflate, gzip 254 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Content-Type: application/x-www-form-urlencoded 255 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: ACCEPT_LANGUAGE: en_GB 256 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Content-Length: 9268 257 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: Expect: 100-continue 258 World Community Grid 31/10/2018 22:28:46 [http] [ID#194] Sent header to server: 259 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Received header from server: HTTP/1.1 100 Continue 260 World Community Grid 31/10/2018 22:28:47 [http] HTTP_OP::init_get(): https://download.worldcommunitygrid.org/boinc...4dacdee73c956e24847f6.zip 261 World Community Grid 31/10/2018 22:28:47 Started download of 65477c5c3814dacdee73c956e24847f6.zip 262 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Received header from server: HTTP/1.1 200 OK 263 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Received header from server: Date: Wed, 31 Oct 2018 22:28:47 GMT 264 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Info: Server Apache is not blacklisted 265 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Received header from server: Server: Apache 266 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Received header from server: Content-Length: 64 267 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Received header from server: Content-Type: text/plain; charset=UTF-8 268 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Received header from server: 269 World Community Grid 31/10/2018 22:28:47 [http] [ID#194] Info: Connection #36 to host upload.worldcommunitygrid.org left intact 270 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Info: Found bundle for host download.worldcommunitygrid.org: 0x55a26a470e20 271 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Info: Re-using existing connection! (#35) with host download.worldcommunitygrid.org 272 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Info: Connected to download.worldcommunitygrid.org (169.47.63.74) port 443 (#35) 273 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: GET /boinc/download/144/65477c5c3814dacdee73c956e24847f6.zip HTTP/1.1 274 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: User-Agent: BOINC client (x86_64-pc-linux-gnu 7.2.42) 275 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: Host: download.worldcommunitygrid.org 276 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: Accept: */* 277 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: Accept-Encoding: deflate, gzip 278 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: Content-Type: application/x-www-form-urlencoded 279 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: ACCEPT_LANGUAGE: en_GB 280 World Community Grid 31/10/2018 22:28:47 [http] [ID#195] Sent header to server: 281 World Community Grid 31/10/2018 22:28:48 Finished upload of SCC1_0002809_Lin-ZNF-F_29669_0_r980308040_0 282 World Community Grid 31/10/2018 22:28:52 [http] [ID#195] Info: HTTP 1.0, assume close after body 283 World Community Grid 31/10/2018 22:28:52 [http] [ID#195] Received header from server: HTTP/1.0 503 Service Unavailable 284 World Community Grid 31/10/2018 22:28:52 [http] [ID#195] Received header from server: Cache-Control: no-cache 285 World Community Grid 31/10/2018 22:28:52 [http] [ID#195] Received header from server: Connection: close 286 World Community Grid 31/10/2018 22:28:52 [http] [ID#195] Received header from server: Content-Type: text/html 287 World Community Grid 31/10/2018 22:28:52 [http] [ID#195] Received header from server: 288 World Community Grid 31/10/2018 22:28:52 [http] [ID#195] Info: Closing connection 35 289 World Community Grid 31/10/2018 22:28:53 Temporarily failed download of 65477c5c3814dacdee73c956e24847f6.zip: transient HTTP error 290 World Community Grid 31/10/2018 22:28:53 Backing off 00:04:17 on download of 65477c5c3814dacdee73c956e24847f6.zip 291 World Community Grid 31/10/2018 22:29:24 [http] HTTP_OP::init_get(): https://download.worldcommunitygrid.org/boinc...e9c0dad0b73527efc7659.zip 292 World Community Grid 31/10/2018 22:29:24 Started download of 417c0ddf29ae9c0dad0b73527efc7659.zip 293 World Community Grid 31/10/2018 22:29:24 [http] [ID#197] Info: Hostname was NOT found in DNS cache 294 World Community Grid 31/10/2018 22:29:24 [http] [ID#197] Info: Trying 169.47.63.74... 295 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: Connected to download.worldcommunitygrid.org (169.47.63.74) port 443 (#37) 296 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: successfully set certificate verify locations: 297 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: CAfile: ca-bundle.crt 298 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: CApath: etc/ssl/certs 299 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, Client hello (1): 300 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, Server hello (2): 301 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, CERT (11): 302 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, Server key exchange (12): 303 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, Server finished (14): 304 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, Client key exchange (16): 305 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS change cipher, Client hello (1): 306 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, Finished (20): 307 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS change cipher, Client hello (1): 308 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSLv3, TLS handshake, Finished (20): 309 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSL connection using ECDHE-RSA-AES256-GCM-SHA384 310 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: Server certificate: 311 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: subject: C=US; ST=New York; L=Armonk; O=International Business Machines Corporation; CN=*.worldcommunitygrid.org 312 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: start date: 2018-04-10 00:00:00 GMT 313 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: expire date: 2020-07-13 00:00:00 GMT 314 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: subjectAltName: download.worldcommunitygrid.org matched 315 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: issuer: C=US; O=DigiCert Inc; OU=www.digicert.com; CN=Thawte TLS RSA CA G1 316 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Info: SSL certificate verify ok. 317 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: GET /boinc/download/30b/417c0ddf29ae9c0dad0b73527efc7659.zip HTTP/1.1 318 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: User-Agent: BOINC client (x86_64-pc-linux-gnu 7.2.42) 319 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: Host: download.worldcommunitygrid.org 320 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: Accept: */* 321 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: Accept-Encoding: deflate, gzip 322 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: Content-Type: application/x-www-form-urlencoded 323 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: ACCEPT_LANGUAGE: en_GB 324 World Community Grid 31/10/2018 22:29:25 [http] [ID#197] Sent header to server: 325 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Info: HTTP 1.0, assume close after body 326 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Received header from server: HTTP/1.0 503 Service Unavailable 327 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Received header from server: Cache-Control: no-cache 328 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Received header from server: Connection: close 329 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Received header from server: Content-Type: text/html 330 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Received header from server: 331 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Info: SSLv3, TLS alert, Client hello (1): 332 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Info: Closing connection 37 333 World Community Grid 31/10/2018 22:29:30 [http] [ID#197] Info: SSLv3, TLS alert, Client hello (1): 334 World Community Grid 31/10/2018 22:29:31 Temporarily failed download of 417c0ddf29ae9c0dad0b73527efc7659.zip: transient HTTP error 335 World Community Grid 31/10/2018 22:29:31 Backing off 00:04:56 on download of 417c0ddf29ae9c0dad0b73527efc7659.zip Paul.
Paul.
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PMH_UK
Veteran Cruncher UK Joined: Apr 26, 2007 Post Count: 741 Status: Offline Project Badges:
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Keith,
----------------------------------------More log sent by email. Paul.
Paul.
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges:
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Greetings, I have changed some settings again this morning on our backend to see if it'll help. I think I know the root cause but would like to make sure these changes help with the downloads issue.
Thanks, -Uplinger |
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supdood
Senior Cruncher USA Joined: Aug 6, 2015 Post Count: 333 Status: Offline Project Badges: 
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No problems downloading on androids at 22:00 UTC yesterday. Thanks for quickly fixing the issue.
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PMH_UK
Veteran Cruncher UK Joined: Apr 26, 2007 Post Count: 741 Status: Offline Project Badges:
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Keith,
----------------------------------------Had one earlier but trace was not on: 1142 World Community Grid 02/11/2018 03:37:49 Computation for task SCC1_0002792_Lin-ZNF-F_13395_0 finished 1143 World Community Grid 02/11/2018 03:37:49 Starting task SCC1_0002792_Lin-ZNF-F_19612_0 1144 World Community Grid 02/11/2018 03:37:52 Started upload of SCC1_0002792_Lin-ZNF-F_13395_0_r1042685012_0 1145 02/11/2018 03:37:53 Project communication failed: attempting access to reference site 1146 World Community Grid 02/11/2018 03:37:53 Temporarily failed upload of SCC1_0002792_Lin-ZNF-F_13395_0_r1042685012_0: transient HTTP error 1147 World Community Grid 02/11/2018 03:37:53 Backing off 00:03:38 on upload of SCC1_0002792_Lin-ZNF-F_13395_0_r1042685012_0 1148 02/11/2018 03:37:55 Internet access OK - project servers may be temporarily down. 1149 World Community Grid 02/11/2018 03:41:32 Started upload of SCC1_0002792_Lin-ZNF-F_13395_0_r1042685012_0 1150 World Community Grid 02/11/2018 03:41:36 Finished upload of SCC1_0002792_Lin-ZNF-F_13395_0_r1042685012_0 Paul.
Paul.
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges:
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Greetings everyone,
Ok, so we believe we have found the issue with the downloads. Basically we were hitting a limit on the load balancer that wasn't being noticed as an issue. From all of the logs and information that everyone provided we were able to add additional monitoring for this and were able to capture it happening. We have made a change to the settings for the load balancer and should not see this issue again. I have been working to modify the monitor the past few days to have it capture the data with the updated configuration. Thanks, -Uplinger |
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